Email

Solutions for Email Issues

Changing Sent Items Location for Shared Mailboxes
For Microsoft 365 shared mailboxes you need to contact IT to set the option. otherwise, for the exchange webapp follow these steps:   Log in...
Wed, 8 Jun, 2022 3:43 PM
Student Email & Microsoft365 Install
  How to use Webmail As of August 2015, student email has been moved to Office 365. All messages will only be delivered to your Office 365 account. ...
Tue, 7 May, 2024 9:26 AM
BU Email - whitelisting accidental Junk Email messages
If you receive any email messages that goes automatically into your BU Email's Junk E-Mail folder, and the message is actually legitimate, this is the g...
Wed, 6 Apr, 2022 2:09 PM
BU Email - Access a shared mailbox through Web Browser
By default, when a user accesses their BU email account via a web browser, you can only view a single email mailbox account at a time. This is different tha...
Mon, 24 Jul, 2023 2:41 PM
BU Email - Set an Automatic Reply (OOF) message
This guide provides steps for BU Email users to set Setting Up vacation or out-of-office notices Providing generic replies/responses to the sender whe...
Mon, 24 Jul, 2023 2:42 PM
Fixing calendar sync issue on iPhone
You shouldn't need to use a separate app. It should work by default with the built-in iphone mail & calendar. Verify which part of it isn't wo...
Wed, 13 May, 2020 12:08 PM
Messages not sending - only showing in outbox
Email messages not sending and stuck in the Outbox This may happen if the Outlook client turned itself to "Work Offline" mode.  The following we...
Fri, 8 May, 2020 4:34 PM
Outlook Working Offline
Outlook not receiving messages? Sometimes Outlook will stop receiving new messages. You might not even notice it at first. One possibility is that it ...
Fri, 11 Sep, 2020 3:53 PM
Amount of Email sync on iOS (Apple)
Set the amount of Mail to sync on iOS   You just need to change 1 setting. 1. Open Settings. Then Password/Accounts 2. Choose the a...
Mon, 16 May, 2022 3:31 PM
BU Email - Quarantined email messages
This information is relevant for BU Students and BU Staff email (@brandonu.ca) accounts.   You might expect a certain Email message to arrive but ca...
Thu, 10 Nov, 2022 1:58 PM