This support article contains guidelines and information for Brandon University student accounts across BU campus and online computer services.
BU Account Terminology
BU Username
Your BU Username is your Brandon University computer account name and is used by many BU computer systems.
Your BU Username will typically contain parts of your name followed by a few numbers. You will receive your BU Username when you complete the ClaimID process.
BU Password
Your BU Password is the password associated with your BU Username and BU Email Address.
You will set your BU Password during the ClaimID process.
BU Email Address
Your BU Email Address is generally the same as your BU Username. It is normally in the following format:
Some BU systems require your BU Email Address, while other systems use your BU Username or Single Sign-On (SSO).
When a BU system uses Single Sign-On (SSO), you will be directed to the Microsoft login page to authenticate using your Brandon University account.
BU Student Number
Your BU Student Number is a 6-digit number assigned to you when you are enrolled at Brandon University.
Example: ######
Your student number is not your BU Username and is not typically used as a login name. However, please keep your student number available when contacting BU departments for services or technical support.
Prospective BU Students
Applying to BU
When applying to Brandon University for the first time, the BU Admission Online Applications website requires you to enter a personal email address and create a password.
Important: The password you create for the admission application is separate from your Brandon University computer account password. It is not used to access other BU systems.
If you are unable to log in to the admission application system, use the Forgot My Password option to request a password reset.
Claim Your BU ID
Once your application has been accepted, Claiming your BU ID is the first step toward obtaining your BU Username and setting your BU Password.
For instructions, please see:
Current BU Students
Brandon University systems use different login methods. Depending on the system you are accessing, you may be asked to use Single Sign-On (SSO), your BU Username and Password, or your BU Email Address and Password.
Systems Using BU Email Address / Microsoft Sign-In
Some BU systems use your BU Email Address and Microsoft authentication. Your BU Email Address is normally in the format:
For systems that provide a Login with Single Sign-On (SSO) button, select the SSO option. You will be redirected to the Microsoft login page to authenticate using your Brandon University account.
The following BU systems use your BU Email Address and/or Microsoft Sign-In:
- BU Student Information System – Course records, grades, tax receipts, and related student information
- BU Online Registration System – Course registration and related registration services
- BU Moodle – Course materials, assignments, activities, and other online course content
- BU Student Email
- BU Email Quarantine System
- Student Loaner Laptops provided by BU IT Helpdesk
Systems Using Your BU Username and Password
The following systems generally use your BU Username and BU Password:
- BU Campus Student Lab Computers
- BU Printing Release Stations
- BU_Secure – Wifi
Which Login Should I Use?
If you are unsure which login method to use, check the login page for the system you are accessing.
If you see "Login with Single Sign-On (SSO)"
Select Login with Single Sign-On (SSO).
You will be directed to the Microsoft login page, where you can authenticate with your Brandon University account.
If the system asks for your email address
Use your BU Email Address:
If the system asks for your BU Username
Use your BU Username, not your BU Email Address.
Remember: Your BU Username, BU Email Address, and BU Student Number are different. Your BU Student Number is generally not used as a login name.
CHANGING YOUR PASSWORD
For instructions visit either Help with Passwords | Helpdesk
If you are still unable to access a BU system, please contact BU IT Helpdesk for assistance.
BU Library Systems:
- If receiving a "Brandon University Proxy Authentication" page when using a BU Library website/system, please use your BU Username and Password
- If you are performing a search through the "Library Catalogue" system (also identified as "One Stop Search" or Primo by Ex Libris), please use your BU Email Address and Password
- BU Interlibrary Loans requires a different set of login credentials from your BU username and password. Please contact [email protected] for help accessing your Interlibrary Loan account.
- If you choose to sign up for an account in any of the Library databases (Ebscohost, WorldCat, etc), you may need to create your own personally-managed username and password to register.
- These database login accounts are not connected or linked to the main Library or BU systems, so neither the Library, nor IT Services, will be able to assist you with forgotten passwords or other issues regarding these accounts.
- A full list of third-party online Library Databases can be found here: A-Z Databases (brandonu.ca)
Please reach out to [email protected] if there are any further problems using systems outlined above.
COMMON LOGON ERROR MESSAGES
- invalid credentials - either you are using the wrong format of username, or the username or password are just incorrect.
- not authorized or access denied - either your username is incorrect, or you haven't been given access to that program.
- blank page - your Internet Browser's cache may need to be cleared. Or try a different browser.
- bad request - your Internet Browser's cache may need to be cleared. Or try a different browser
- "an attack was detected, originating from your system" - Contact the IT Helpdesk to have this issue resolved.
CHANGING YOUR PASSWORD
For instructions visit either https://www.brandonu.ca/helpdesk/help-with-passwords/ or https://helpdesk.brandonu.ca