Brandon University

FAQ 11

• Viewing PDF in browser
• Map Network Drives for Staff - MAC
• Map Network Drives for Staff - Windows
• Unified Messaging
• Enable Adobe Flash player on a website

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Email 18

• Changing Sent Items Location for Shared Mailboxes
• Student Email & Office365 install
• BU Email - whitelisting accidental Junk Email messages
• BU Email - Access a shared mailbox through Web Browser
• Set an away/vacation message

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Windows 9

• Remote Desktop - Windows
• Enable Second Monitor for Remote Desktop
• BU Laptop Login Passwords
• Setting default PDF Viewer
• Remote Desktop - Troubleshooting Stability

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Multi-Factor Authentication 6

• DUO - Enrolling in MultiFactor Authentication (MFA)
• DUO - MFA FAQ
• DUO - Using Multifactor Authentication (MFA)
• DUO – Manage your settings or reactivate DUO on a device
• Student MFA (Azure MFA)

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Wireless 4

• BU Wireless - Onboarding from Windows Devices
• BU Wireless - Onboarding on Mac Devices
• Join BU Wireless Windows (Manual install)
• BU Residence Wi-Fi Services and Access Info

Office 365 20

• OneDrive - Manage Sharing (or remove access)
• Onedrive - Moving from (N:)Drive
• OneDrive - Reset and Resync Connection
• Onedrive - Sharing a folder
• OneDrive - Setup (quick notes Win 10)

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Printing 3

• Student Printing
• Manually Installing a Staff printer - once access has been granted
• Set Default Printer for Faculty & Staff on Windows 10

VPN 4

• BU VPN - Install and Use
• Win 10 FortiClient App from Microsoft Store and Configuration
• Forticlient Stops at 40% During Logon
• FortiClient VPN app for iOS

Login and Passwords 9

• BU Staff - Password Reset Portal
• BU Students - Login issues
• BU Students - Additional Security Settings
• BU Students - Password Recovery Tool
• BU Students - Password Change (active access)

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Teams 15

• Assignment handling for newly added students
• Installing the Dedicated Teams App (Desktop or Mobile)
• MAC Screen Sharing Security settings for MS Teams
• BU Users - Getting Started with Microsoft Teams
• MS Stream - Sharing Videos and Recordings - no loger used for Teams - recordings saved to the Team in OneDrive

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Zoom 9

• Zoom - Getting Started for Students
• Zoom - Online Account Features/Settings
• Test Zoom Speaker and Mic
• Zoom plug-in for MS Outlook
• Zoom recording save location

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Moodle 6

• Uploading Video
• BU Staff - Increase Moodle Upload Space
• BU Staff - Getting started with Moodle
• BU Students - Moodle Course Removals/Deletions
• BU Students - Getting started with Moodle

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Phone System & Voicemail 20

• How to access your voicemail on-campus
• How to access your Voicemail from Off-Campus
• Listening to your voicemail messages
• How to change your Recorded Name
• How to change your Recorded Greeting

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Adobe 1

• Adobe Acrobat Pro Stopped Working

Software 2

• Requesting new software or services
• BU Windows Computers - Install Applications via Software Center

SMART Notebook 1

• SMART Notebook Download

BU HelpDesk Use 2

• BU HelpDesk - Viewing or Creating Your Support Ticket
• BU Student Loaner Laptops - Terms and Usage

Classroom AV Equipment 1

• CH 001 AV Equipment