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General
FAQ
11
Viewing PDF in browser
Map Network Drives for Staff - MAC
Map Network Drives for Staff - Windows
Unified Messaging
Enable Adobe Flash player on a website
See all 11 articles
Email
18
Changing Sent Items Location for Shared Mailboxes
Student Email & Office365 install
BU Email - whitelisting accidental Junk Email messages
BU Email - Access a shared mailbox through Web Browser
Set an away/vacation message
See all 18 articles
Windows
9
Remote Desktop - Windows
Enable Second Monitor for Remote Desktop
BU Laptop Login Passwords
Setting default PDF Viewer
Remote Desktop - Troubleshooting Stability
See all 9 articles
Multi-Factor Authentication
6
DUO - Enrolling in MultiFactor Authentication (MFA)
DUO - MFA FAQ
DUO - Using Multifactor Authentication (MFA)
DUO – Manage your settings or reactivate DUO on a device
Student MFA (Azure MFA)
See all 6 articles
Wireless
4
BU Wireless - Onboarding from Windows Devices
BU Wireless - Onboarding on Mac Devices
Join BU Wireless Windows (Manual install)
BU Residence Wi-Fi Services and Access Info
Office 365
20
OneDrive - Manage Sharing (or remove access)
Onedrive - Moving from (N:)Drive
OneDrive - Reset and Resync Connection
Onedrive - Sharing a folder
OneDrive - Setup (quick notes Win 10)
See all 20 articles
Printing
3
Student Printing
Manually Installing a Staff printer - once access has been granted
Set Default Printer for Faculty & Staff on Windows 10
VPN
4
BU VPN - Install and Use
Win 10 FortiClient App from Microsoft Store and Configuration
Forticlient Stops at 40% During Logon
FortiClient VPN app for iOS
Login and Passwords
9
BU Staff - Password Reset Portal
BU Students - Login issues
BU Students - Additional Security Settings
BU Students - Password Recovery Tool
BU Students - Password Change (active access)
See all 9 articles
Teams
15
Assignment handling for newly added students
Installing the Dedicated Teams App (Desktop or Mobile)
MAC Screen Sharing Security settings for MS Teams
BU Users - Getting Started with Microsoft Teams
MS Stream - Sharing Videos and Recordings - no loger used for Teams - recordings saved to the Team in OneDrive
See all 15 articles
Zoom
9
Zoom - Getting Started for Students
Zoom - Online Account Features/Settings
Test Zoom Speaker and Mic
Zoom plug-in for MS Outlook
Zoom recording save location
See all 9 articles
Moodle
6
Uploading Video
BU Staff - Increase Moodle Upload Space
BU Staff - Getting started with Moodle
BU Students - Moodle Course Removals/Deletions
BU Students - Getting started with Moodle
See all 6 articles
Phone System & Voicemail
20
How to access your voicemail on-campus
How to access your Voicemail from Off-Campus
Listening to your voicemail messages
How to change your Recorded Name
How to change your Recorded Greeting
See all 20 articles
Adobe
1
Adobe Acrobat Pro Stopped Working
Software
2
Requesting new software or services
BU Windows Computers - Install Applications via Software Center
SMART Notebook
1
SMART Notebook Download
BU HelpDesk Use
2
BU HelpDesk - Viewing or Creating Your Support Ticket
BU Student Loaner Laptops - Terms and Usage
Classroom AV Equipment
1
CH 001 AV Equipment