Brandon University

FAQ 10

• Viewing PDF in browser
• Map Network Drives for Staff - MAC
• Map Network Drives for Staff - Windows
• Unified Messaging
• Enable Adobe Flash player on a website

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Wireless 3

• Joining BU Wireless from Windows Devices
• Onboarding BU Wireless on Mac
• Join BU Wireless Windows (Manual install)

Email 11

• Changing Sent Items Location for Shared Mailboxes
• Student Email & Office365 install
• Junk E-mail - put message on approval list
• Access a shared mailbox through OWA (exchange)
• Set an away/vacation message

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Windows 7

• Remote Desktop - Windows
• Enable Second Monitor for Remote Desktop
• BU Laptop Login Passwords
• Setting default PDF Viewer
• Remote Desktop - Troubleshooting Stability

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Multi-Factor Authentication 4

• BU MultiFactor - Enrolling in MFA (DUO)
• MFA FAQ
• BU MultiFactor - Using MFA (DUO)
• DUO – Manage your settings or reactivate DUO on a device

Office 365 17

• Sync OneDrive to local PC
• Sharing a folder from OneDrive or SharePoint
• OneDrive sharing
• OneDrive Setup - quick notes Win 10
• Moving from (N:)Drive to OneDrive

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Printing 3

• Student Printing
• Manually Installing a Staff printer - once access has been granted
• Set Default Printer for Faculty & Staff on Windows 10

VPN 4

• BU VPN - Install and Use
• Win 10 FortiClient App from Microsoft Store and Configuration
• Forticlient Stops at 40% During Logon
• FortiClient VPN app for iOS

Login and Passwords 8

• BU Staff - Password Reset Portal
• BU Students - Login issues
• BU Students - Password Recovery Setup Instructions
• BU Students - Password Recovery Tool (Students)
• BU Students - Password Change (active access)

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Teams 11

• Assignment handling for newly added students
• Installing and Launching Teams - Windows/Mac
• MAC Screen Sharing Security settings for MS Teams
• Getting Started with Microsoft Teams
• MS Stream - Sharing Videos and Recordings

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Zoom 6

• Getting Started with Zoom - Students
• Zoom Account Settings
• Test Zoom Speaker and Mic
• Zoom plug-in for MS Outlook
• Zoom recording save location

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Moodle 4

• Uploading Video
• Increase Moodle Upload Space
• Faculty getting started with Moodle
• BU Students - Moodle Course Removals/Deletions

Phone System & Voicemail 18

• How to access your voicemail on-campus
• How to access your Voicemail from Off-Campus
• Listening to your voicemail messages
• How to change your Recorded Name
• How to change your Recorded Greeting

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Adobe 1

• Adobe Acrobat Pro Stopped Working

SMART Notebook 1

• SMART Notebook Download

BU HelpDesk Use 0