Manually installing a printer when access has been granted, but the printer is not showing in the user’s list of printers
Close all open programs before adding the printer(s).
To add a printer (on Windows 10):
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Click Start (windows icon) in the bottom left hand corner of the screen
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Click Settings (gear icon)
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Select “Devices”
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Select “Printers & Scanners” on the left hand side of the screen
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On the right hand side of the screen click “Add a printer or scanner”
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After it searches, scroll down the list until you see “The printer that I want isn’t listed” and click the link
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Click “Select a shared printer by name”.
- Type in the printer paths provided by the HelpDesk into the field
- Click “Next”
- The print driver should install then you will receive a screen that says the printer has been successfully added
- Click “Next”
- Click “Finish”
- Repeat the directions for additional printers