Manually installing a printer when access has been granted, but the printer is not showing in the user’s list of printers

Close all open programs before adding the printer(s). 

To add a printer (on Windows 10):

  • Click Start (windows icon) in the bottom left hand corner of the screen
  • Click Settings (gear icon) 
  • Select “Devices” 
  • Select “Printers & Scanners” on the left hand side of the screen 
  • On the right hand side of the screen click “Add a printer or scanner” 
  • After it searches, scroll down the list until you see “The printer that I want isn’t listed” and click the link 
  • Click “Select a shared printer by name”.  
  • Type in the printer paths provided by the HelpDesk into the field
  • Click “Next”
  • The print driver should install then you will receive a screen that says the printer has been successfully added
  • Click “Next”
  • Click “Finish”
  • Repeat the directions for additional  printers