This article will show you how to transfer a call. There are two ways to transfer a call. There is a Consultative Transfer and a Blind Transfer.



Making a Consultative Transfer

 

  • While on an active call, press Transfer.
    1. The phone displays the Enter transfer destination screen. 
    2. The first call is placed on hold.
  • Dial the number to transfer the call.
  • To initiate a consultative transfer, press Talk.
    1. The call transfer recipient’s phone starts ringing. 
  • Do one of the following:
    1. Press Complete after the recipient answers the call. The call transfer is complete. This is also called attended transfer.
    2. Press Complete after the recipient’s number starts ringing. The call transfer is complete. This is called an unattended Transfer.




Making a Blind Transfer

 

  • While on an active call, press Transfer.
    1. The phone displays the Enter Transfer Destination screen.
  • Dial the number to which you want to transfer the call.
  • To initiate a blind transfer, press Now.
  • The call transfer is complete.