The BU IT HelpDesk portal is where any requester can get more information regarding their IT tickets. You can view all of your outstanding ticket statuses and submit new requests as well. 

In addition, any messages sent directly to [email protected] or phone messages are entered into here.


Please note there are two different spots to log in, depending on which email account is associated with your tickets. 




If you:

  • Sent your request to [email protected] directly from your @brandonu.ca email account, or logged in with your BU User Account on the BU HelpDesk Support website 

You can view your ticket statuses (and submit new requests), by clicking on the "Sign In with SSO" button, and enter your BrandonU.ca email address and BU account password. You may also click on the links within any of the automated replies, and will reach the same sign-in screen.


If you:
  • Sent your request to [email protected] via a non-brandonu.ca email account (ie a personal or another company email address), OR logged in with a personal BU IT Support account you created previously


In order to access your support requests, you will need to have a personal BU IT support account associated with the request.

If you have never taken the step to do so, please sign up here: https://helpdesk.brandonu.ca/support/signup  or by clicking on the button at the top of the that says 'Sign Up' This login info is NOT a BU User Account, nor can it be used to log in to any other BU systems or services, it will only be accepted on the BU Helpdesk portal.

If you have already done this step once before (i.e. you set up a personal helpdesk account when you submitted a previous request or issue), this step may be skipped.  


Any future requests or issues sent from the email address of a personal BU IT support account will automatically be linked and viewable the next time you log in.