This article outlines the process of using the Brandon University ClaimID online portal to retrieve and set up your password for your first use.



BU ACCOUNT TERMINOLOGY


BU Student Number - this is a 6-digit number that you receive while you are enrolling at BU (######). This is not your BU account name or username, but you will need it for the ClaimID process.


BU Username - your Brandon University computer account name, used by the majortity (but not all) of the BU Computer systems and online websites. You will receive your BU Username at the end of the ClaimID process.


BU Password - a password associated with your BU Account, used both by your BU Username and Email Address. You provide the during the ClaimID process


BU Email Address - this is not your account name, but it will in be the following format: 'username'@brandonu.ca However, some of the BU systems will need to use your email address (not your BU Username) in order to log in.



Prerequisites

  • Any major Internet-based web browsers can be used to access the BU ClaimID portal  (Microsoft Edge, Apple Safari, Google Chrome, Mozilla Firefox, etc)
  • You will also need already have your BU Student Number and a confirmation from one of the BU Administrative department that you are cleared for the ClaimID process. 


PLEASE NOTE: Even if you have your BU Student Number, you may not be able to perform the ClaimID process yet.  If you are a new BU student, enrolling in a Graduate Program and have been informed by BU Admissions to Claim your ID, but you enter the information and receive an "Account could not be found" error, please reach out to BU Admissions at [email protected] to verify that your application process is complete and your account is in a ready state to be claimed.    



BU ClaimID Step-by-Step Process 

 

1) Within any web browser, please visit the website https://claimid.brandonu.ca


2)  Accepts BU Acceptable Use Policy. Place a checkmark in the box of "I Agree", and press Next.



3)  Enter the relevant info as prompted on the next screen; 

  • BU Student Number, 
  • Last Name, 
  • Date of Birth, and then click Next to continue


If there is any error, please see Troubleshooting Section below, regarding Step 3







4) After you enter the correct info, one of two things will occur  


The first time you Claim your BU ID:


  • The ClaimID page will ask you to create a password for your BU Account. This password will become your BU Password. 
  • Our requirements for accepted passwords are here:   Password Requirements | Helpdesk (brandonu.ca)  There is also a link to them under the Next button on the password entry screen.
  • Enter the password twice to continue and press Next.  If you receive an error, please see our Troubleshooting Section at the bottom of this guide.
  • After accepting the new password for your BU Account, the ClaimID system will then display your BU Username. Once again, this is the logon username is tied to your BU account password.


Congratulations, your BU ClaimID process is complete!



If You previously claimed your Account info


You will simply be shown your BU Username, and a message noting that your account has already been claimed. 

You may visit the ClaimID website multiple times to view what your BU Username is, should you ever forget it.




Troubleshooting


Errors during Step 3)


'Account Not Found' errors - Multiple factors may be be the cause:

  • Account is not ready to be claimed yet - verify that you have received notice from BU that your account is ready to be claimed. 
    • If you are a Graduate Studies applicant, please check with BU Admissions dept to verify that all secondary requirements for your admissions process have been met


  • One element of the info you provided is incorrect on BU Records
    • When entering your birthdate, if you do not see a calendar icon or the specific date format, try entering your date of birth info as mm/dd/yyyy (ie Jan 23, 1971 should be entered in as 01/23/1971)

    • The last name you are entering may not match BU records on file. This is mostly common if you have performed a last-name change since you first enrolled at BU, but did not inform BU Administrative departments of your name change. Be sure to enter the last name you would of used at the point of your first enrollment with BU.  

    • You may contact us via https://helpdesk.brandonu.ca or email [email protected] for us to try and verify your account info at our end, but further redirections to other departments may be involved at certain points.


  • Your BU computer account may no longer exist in our system. This is typical if you are a returning student it has been 8 years or more since you last attended Brandon University. Please contact BU HelpDesk for confirmation and further steps.


Errors during Step 4)


Error Code 0X80072035 - The password you are trying to apply to your account does not meet BU Password requirements, mentioned here: Password Requirements | Helpdesk (brandonu.ca)  


'Account has already been claimed' message - this means that you have already performed the ClaimID process once before, and a password already exists on your BU computer account. If you do not know what your password is and need it reset, please contact BU HelpDesk.


Unable to use your BU Username and Password after Claiming your ID - Please refer to our Guide on Login Issues here:  BU Students - Login Issues