If you see a warning opening your Microsoft 365 Office Apps such as Word, Excel, Outlook that looks like this:
“PRODUCT DEACTIVATED – On <Date>, most features of Word (Excel, PowerPoint, Outlook) will be disabled.”
Troubleshooting:
- Sign out of the App and then sign in again.
-
If still having an issue then Licensing for your account may have changed.
See BU Microsoft 365 Licensing Provisioning
**This should only affect personal/home devices. Any BU-owned devices should be fine.**
Use your BU owned device or use the Online version of the 365 App.
To use the online 365 Applications:.
- Sign in at https://portal.brandonu.ca/ with your B.U email address.
- Upload any files stored locally on your computer to OneDrive for easy access online.
- Access email through Outlook on the web.
For help with Microsoft 365 online apps, please visit the Microsoft Support site or contact BU Helpdesk.
To check your license type:
- Sign in to https://portal.brandonu.ca/.
- Click your profile (top-right corner) → View Account.
- Navigate to Subscriptions to see your license details.
refer to BU Microsoft 365 Licensing Provisioning
If you are unsure about your license or eligibility, please contact BU Helpdesk.